Frequently Asked Questions
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Q: Can I purchase Buc-ee’s items on the Internet?
A: Currently, we do not have an online store or a mail order system.
Q: What are your store hours?
A: All Buc-ee’s are open 24 hours a day, 365 days a year.
Q: How can I return an item?
A: Please return the unused item to the store from which it was purchased and ask to speak to one of the managers.
Q: Why is there a hold on my Debit or Credit card?
A: Wikipedia actually has a pretty good article on 'Authorization Holds'. It's a lot of information, so we’ll just provide a link: Wikipedia article on Credit/Debit Holds
Q: Why are your store phone numbers unlisted?
A: This is not a decision we made lightly. We previously had phones in the stores which were answered by the cashiers. When cashiers were on the phone instead of waiting on customers, this made the customers angry, so we thought it would be better to direct comments and questions to the website. We have found this also helps us be more consistent and accurate in answering questions and addressing concerns.
Q: How can I request a donation to my charity/cause?
A: Guidelines for consideration can be found on our Contributions page.
Q: How can I become a vendor for Buc-ee’s, or have my merchandise sold at your stores?
A: Buc-ee's is always looking for unique products or items we can offer our customers.
Please see guidelines for becoming a vendor on our New Vendor page.
Q: Is Buc-ee’s publicly traded?
A: Buc-ee’s is privately owned. We have no plans at this time of becoming publicly traded.
Q: Does Buc-ee’s offer Franchise Opportunities?
A: Buc-ee’s does not offer franchises at this time.
As you may know, we don’t take shortcuts with regard to the quality of our facilities, products, or staff. Franchises and publicly traded companies must constantly focus on the money, and the side effect can be reduced standards in exchange for increased profits. Our intention is to maintain our independence as a private company so we can continue to focus on the customers instead of the bottom line.
Can I get a copy of the video of something that happened at one of the stores?
A: Yes, if a crime or extraordinary circumstance exists, you may choose to report it to the police department and if they take your case, they can request the video.
Q: Does Buc-ee’s Have Gift Cards?
A: Not at this time. The reason is we have not been able to find a gift card that will work across all stores. The problem is we use 5 different operating systems. We will continue to work to find a solution to this problem.
Q: Does Buc-ee’s offer a personal credit card?
A: We have a partnership with TDECU to provide TDECU credit card customers a $0.10 cent per gallon discount on credit card fuel purchases through 1/1/2017.
Click this link to apply for your credit card today!
Q: How do I learn more about employment opportunities at Buc-ee’s?
A: Buc-ee’s is always seeking talented individuals to join its unique team.
Click here for more info.